Shipping and returns
This English version is a translation for your convenience. The contract is concluded in Italian: if the two versions differ, the Italian text prevails.
Here you find where we ship, what it costs, how to collect in Genoa and what to do about returns, damaged parcels or faulty products. The full rules are in the Terms and conditions.
Last updated: 21 October 2026
Where we ship
We ship to Italy and the other countries of the European Union: you choose the country in the cart, with the address. We do not ship outside the European Union for now. If you need it, write to us.
What shipping costs
The cost depends on the weight of the order, packaging included. The rates are shown in the cart before you order, where you choose shipping or pickup in Genoa. After you confirm we add no other costs.
In Italy, shipping is free above a spending threshold. The cart shows the threshold, with a bar that tells you how much is left to reach it.
In the other countries of the European Union, shipping costs 5 € more than the Italian rate and is never free. The courier takes a few more days.
If the order is very heavy or bulky, we write to you with the cost before going ahead.
Pickup in Genoa
You can collect your order free of charge at our workshop, by appointment. The address is Via della Libertà 56r-58r, 16129 Genova (GE), Italy. Message us on WhatsApp or call +39 347 119 2176 to arrange the day and time.
Times
We print catalogue products after you order. The production time is written on each product page. When the product is ready it leaves with the courier, and the transit time depends on the courier and the destination.
For quoted jobs, the times are those in our confirmation.
By law we deliver no later than 30 days after the contract is concluded, unless we agree a different deadline with you (art. 61 of the Consumer Code).
What you find in the parcel
The product you ordered, our business card with our contact details and a sticker with the logo.
Tracking
Every shipment has a tracking number, which you receive when the order leaves. You can follow the parcel on the courier's website.
Damaged, incomplete or late parcel
- Damaged parcel: accept it with reservation by writing so on the courier's delivery document, photograph the parcel and its contents, then write to us at [email protected] with the order number. Please do this as soon as possible and, if you can, within 8 days of delivery. This request does not limit your legal rights.
- Until delivery the risk is ours: we deal with the courier. The remedy is free for you: we reprint and resend, or refund you if that is not possible.
- Something missing, or the product is different from the one you ordered: write to us and we put it right at no cost to you.
- Parcel late or not arrived: write to us with the order number. We check the tracking with the courier.
Returns and withdrawal in short
| Situation | What you can do | Return costs |
|---|---|---|
| Catalogue product, you change your mind | Withdrawal within 14 days of receiving it | Paid by you |
| Quoted or personalised job | No right of withdrawal: these are custom-made goods | Not applicable |
| Faulty or non-conforming product (consumers) | 24-month legal guarantee: first repair or replacement, then a price reduction or refund | Paid by us |
| Parcel damaged in transit | Tell us straight away: we put it right | Paid by us |
To withdraw, fill in the withdrawal form or write to us at [email protected] with a clear statement. The full rules are in the section on withdrawal in the Terms.
How to return a product
- Write to us before you send it, with the order number.
- Pack the product with all its parts so that it is not damaged in transit.
- Send it to BOBO3DPRINT, Via della Libertà 56r-58r, 16129 Genova (GE), Italy, or bring it by hand by appointment. Keep the postage receipt. We recommend a tracked service.
For a withdrawal you pay the return costs. For a faulty or non-conforming product we pay them: we refund the shipping or arrange the collection ourselves.
Refunds
We refund you within 14 days of your telling us you are withdrawing, with the same payment method you used for the order, through Revolut. We also refund the standard shipping costs you paid. We may withhold the refund until the product reaches us or you show proof that you have sent it. When the amount appears on your statement depends on your bank.
For a defect, the legal guarantee provides first for repair or replacement and then, if those are not enough, a price reduction or a refund (section 8 of the Terms).